Hello and welcome!

To help us better to help you, we would really need some
useful information:
- model#
- approx age
- make/name/brand

http://www.applianceaid.com/model.html
Some Model# helps.

Dept stores brands can be a pain to get information or repair
helps as they are made by other manufactures for the dept store, EG: Kenmore.

There is no Kenmore company, any Sears/Kenmore was made by another company for Sears.

Kenmore washing machines are mostly made by Whirlpool, but
even they have 2 very different styles...

Useful information like the model# will help us help you!!

jeff.